Accessibility Statement

Fortera Credit Union - Updated 01.21.21

Fortera strives to serve all members in ways that best meet their needs. We are committed to complying with the Americans with Disabilities Act and ensuring full access to all products and services through our mobile, online, telephone, ATM, and in-person channels.

As you navigate our various channels, we also welcome any feedback about how we can enhance access. If you experience difficulty using any of our channels of communication or need help locating a resource, please contact us and our team members will happily assist you.

Additional ways to connect

Available Monday - Friday: 8 AM - 6 PM & Saturday: 9 AM - 2 PM
  • Video Chat - Fortera Video Chat allows you to instantly call one of our Contact Center Representatives. If you have a computer or phone with a camera and audio availability, we highly recommend this option. Sharing screens and speaking face-to-face allows us to easily verify I.D.'s and quickly answer questions. You can access Fortera Video Chat by clicking the button below or by downloading the app in the App Store or Google Play.
  • Call or Text - Let's go old school with the classic call or text option. If the phone is the best means of communication, please call us or text us at 931-431-6800. Phone calls are great for in-depth conversations or questions about your account. We recommend texts for fast updates like lobby openings or holiday hours, etc.

No audio or visual availability? No Problem.

Check out these online chat options and choose the ones that's right for you.
  • Online Chat - Click our chat button in the right-hand corner of your screen to speak with a member of our team now. This is a great way to ask quick questions about our branch hours and locations and talk about things that do not involve your personal account information.
  • Online Banking Chat - If you are looking for a secure way to chat that allows you to freely discuss account numbers, transactions, and security questions, we recommend using our Online Banking Chat. By logging into Online Banking and chatting with us there, you are communicating behind extra security walls. If you do not have an Online Banking Account, don't worry. Account set up only takes a few minutes and you can do so here.