Change is Here!
We have fully upgraded our online banking, mobile banking, and bill payment services.
Frequently Asked Questions
Why has Fortera made these changes?
As part of our ongoing efforts to improve how we deliver your Member experience, Fortera Credit Union has upgraded our online banking, bill payment engine, and mobile banking platforms. This upgrade consolidates all of these functions onto one seamless platform and provides some additional features and access to all your accounts.
What sort of new features will be available?
In addition to making the online and mobile interfaces cleaner and easier to use, we also added free FICO® score updates, PopMoney , a fast and secure way to report your card lost or stolen, plus a great money management tool to help you look at all of your finances.
Where can I get more information related to the technology that these services run on?
We have a few resources to help you better navigate specific browsers and types of devices that can be found by clicking here.
Will my personal and financial information be safe and secure during this process?
Yes, the safekeeping of your personal and financial information is of the utmost importance to the Credit Union. Your information will be completely safe and secure during the upgrade process.
Will my Fortera online banking credentials change?
Your existing online and mobile banking username will remain the same.You will be asked to create a new password. You will also need some additional information the first time you log in to the new system. Your username will remain the same, but you will have to create a temporary password. The password will be your primary member's four-digit birth year and the last six-digits of their social security number.
Will my Fortera account number change?
No. All of your account numbers will remain the same, you will be prompted to create a new password for both online banking and your mobile banking app.
Will your bill payment process change?
With our new bill pay platform, your money stays in your account until the person or business you are paying receives it. Just like when you write a check to someone, the money stays in your account until that person cashes the check.
What do I need to do?
Prepare yourself by downloading and archiving any or all of your bill payment history – while this is not mandatory – it is recommended. Some of your history from previous years will not be converted, but you have the power to download and archive it right now.
Where can I get more information on the upgrade?
Continue to visit this page for detailed information on future upgrade communications. We will be adding to this list of FAQs as we get closer to our conversion date. In addition, information will be sent through email, statement messaging, and our current online banking platform.
This upgrade demonstrates our commitment to creating the right solutions for you, wherever life takes you!
Click here for additional information for existing users or call us at 800.821.5891.