Change is Coming!
On December 6, 2017 at noon central time, we will be fully upgrading our online banking, mobile banking, and bill payment services.
This means that starting at 4:30 p.m. on December4, 2017, you will not be able to setup any new information on the online banking, bill payment, or mobile banking service platforms. Any changes that you do make after 4:30 p.m. on December 4, 2017 will not be reflected in the new system.
Your current Username will remain the same, but you will have to create a new password.
Your username will remain the same, but you will have to create a temporary password.
The password will be your primary member's four-digit birth year and the last six-digits of their social security number.
It’s a fairly simple process, but you do need to know who the primary member for your accounts is. The information for the temporary password will be tied to this individual.
Not sure who your primary account holder is? Call us at 800.821.5891 and we can assist.
Bill Payments WILL be processed differently.
With our new bill pay platform, your money stays in your account until the person or business you are paying receives it. Just like when you write a check to someone, the money stays in your account until that person cashes the check.
Bill Payment payees WILL transfer over.
However, specific transaction information might not. We're asking that you check when you initially log in after the conversion to ensure that all of your pending bill payments are set up as you had expected.
Bill Payment history WILL be available in your account transaction history.
The Credit Union will still be able to provide you with your bill payment history, but the history will not show up on Bill Pay and is only visible in your account history. While not mandatory, we would encourage you to go in to the current system and download a copy of your bill payment history for your records.
External transfers WILL NOT be transferred to the new system.
Do you transfer funds from an outside account to your Fortera accounts or from your Fortera account to another institution? If you do, you will need to set those up again. Any external transfers that you have set up currently need to be re-created in the new platform. This includes any funds transfers that you currently have set up to transfer funds to or from institutions or individuals.
Scheduled recurring transfers WILL be transferred to the new system.
Any recurring transfers that you have set up currently will continue to happen in the new system. However, you might not be able to see all of the pending transactions. If you have any concerns with transactions that are currently set up, you can call us at 800.821.5891 and one of our contact center agents can help you with any changes.
This upgrade demonstrates our commitment to creating the right solutions for you, wherever life takes you!
Click here for frequently asked questions or call us at 800.821.5891.