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Mobile & Online Banking

Take us with you wherever, whenever.

Money that moves.

Online banking means Fortera is here for you 24/7/365. Wherever you are, Fortera’s Mobile and Online banking tools can help you budget, manage your cards, set text alerts, pay bills, or just plain check your balance. Because sometimes, that quick reassurance is all you need. You keep going. We won’t miss a beat.

Get the apps.

Everything is better when it's pocket-sized. That is why we recommend all of our Fortera Apps to our members. Get as many as you like and make managing your money a breeze. All available in the App Store and Google Play now.
  • Fortera Mobile App
  • Fortera Cards App

Money Management In Fortera Mobile Banking

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Fingerprint and Face I.D. in Fortera Mobile Banking

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Transferring Money in Fortera Mobile Banking

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Make a payment

Easy-peasy-lemon-squeezy.

Need to make a payment on a Fortera loan or credit card using a different bank account? No worries, we've got you covered. Use our Make A Payment tool to complete fast, easy, and secure transactions while you're here. Yeah, we're a little jealous of your relationship with another FI but we will play it cool.

Zelle®

The fast, safe and free* way to send money to friends and family.

Send, request, or split money with those you trust within minutes while using Online or Mobile Banking. All you need to get started is a U.S. registered phone number or email address.

In Online Banking: Hover over the Transfer Money tab and select Move Money With Zelle® to begin.

In Mobile Banking: Log in to your Mobile Banking App and select More and then select Move Money with Zelle®.

FAQs

How do I set up my Online Banking Account?

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Click the Login button on the homepage, hit Create Account, and fill out your information. Create your username and password, be sure to check the Terms and Conditions box, and click Complete Sign Up to wrap up and get going.

Is Online and Mobile Banking secure?

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Yes, our Online and Mobile Banking platforms are very secure. We believe in offering layers of protection against various types of online attacks. We use multi-factor authentication (MFA) for user logins, time-based lockout, blacklisting of known bad IP addresses, and a cloud-based Web Application Firewall (WAF) just to name a few. If you are ever concerned about your account security, please let us know. Text or call us at 931.431.6800 or email us with your questions at info@forteracu.com.

How do I set up my Mobile Banking Account?

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Register by visiting our Online Banking or by downloading our Fortera Credit Union Mobile App. Our App is available in the App Store and Google Play. With Mobile Banking, you get all the convenience of Online Banking plus Mobile Check Deposit. It's definitely a win.

Something looks incorrect in my Online/Mobile Banking Account. What should I do?

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Oh no! If something looks incorrect, please message us in your Online Banking or Mobile Banking Account. If you message us while logged into your account, you are using a secure portal so your account numbers and transactions remain secure and private. Let us know what looks incorrect and we will happily help you resolve it.

What is the Money Management Tool in Online and Mobile Banking?

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The Money Management Tool is our way of helping you take control of your money no matter where you are in the world. Use it to create budgets, categorize and track spending, learn about money management best practices, and set goals you can start shattering.

If you have questions about how to use it, text us or call us at 931.431.6800 or chat with us in Online Banking and we can show you how to get started.

Can I set up my bills to pay automatically in Online/Mobile Banking?

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The answer is yes! When you set your bills to auto-pay, you set yourself free and worry less about missed payments. Automatic or recurring payments you establish using your Bill Pay Tool are auto-withdrawn from your account and zapped over to your designated third party.

What is a FICO score?

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Your FICO score is a three-digit number that is determined by examining your credit reports. It helps us (and other financial institutions) better understand your credit history.

What is SavvyMoney?

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SavvyMoney is our Online and Mobile Banking Credit Score and Reporting tool. Log in to your Online or Mobile Banking account and select "Credit Score" under the Additional Services tab in Online Banking or the More tab in Mobile Banking. Once you go through the quick steps to set up SavvyMoney, you will be able to see your daily updated credit score. Don't worry, SavvyMoney only uses soft pulls so your credit score will not be impacted.

You will also find offers and educational resources tailored to you if you click the See Full Report button.

Log in to Online Banking to see your credit score and report now.

Is SavvyMoney free?

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Yes! Using SavvyMoney in Online or Mobile Banking is completely free. No hidden fees or extra costs because that's not cool.

Will using SavvyMoney hurt my credit score?

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Absolutely not. Because SavvyMoney uses only soft pulls to see your credit score, it will not hurt your score, even if you check it every single day.

Can you send AND receive money using Zelle®?

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You can send, request or receive money with Zelle®. After you’ve enrolled, simply add your recipient’s email address or U.S. mobile number, the amount you’d like to send or request, review and add a memo, and hit “confirm.”

Someone sent me money with Zelle®, how do I receive it?

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If you have already enrolled with Zelle®, you do not need to take any further action. The money will move directly into your Fortera account. It may take a few minutes to see the money in your account.

If you have not enrolled in Zelle®, follow these simple steps:

  1. Click on the link provided in the payment notification.
  2. Select Fortera Credit Union.
  3. Follow the instructions provided on the page to enroll and receive your payment.

Are there any fees to send money using Zelle®?

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Nope! Fee-free transfers for all your Zelle® payments!

How long does it take to receive money with Zelle®?

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Money sent with Zelle® is typically available to an enrolled recipient within minutes1.

If it has been more than three days, we recommend confirming that you have fully enrolled in Zelle®, and that you entered the correct email address or U.S. mobile number and provided this to the sender.

1U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes.

Can I use Zelle® internationally?

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In order to use Zelle®, the sender and recipient’s bank accounts must be based in the U.S.

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