Remote Desktop Robbery

In a recent scam, cybercriminals are trying to trick you into downloading software that they can use to access your computer. They start by sending you a fake email that appears to come from your bank. The email says that there is an issue with your account and that their team needs to investigate. Of course, there isn’t actually an issue, but the scammer offers to help you fix it.

Scammers often use fake emails to trick you into downloading malicious files. But in this scam, they have you download legitimate remote desktop software that is normally used by IT professionals to assist you. In this case, even though the software you downloaded is legitimate, the person who is asking you to install it is a scammer. If you allow them to access your desktop, they have full control of your computer. Then they can request passwords or other login information from you to gain access to your financial accounts and data.

Follow these tips to avoid falling victim to a remote desktop scam:

  • Be suspicious of any unexpected emails claiming that there is an issue with your account. If you have reason to believe the request is genuine, contact us by calling 931.431.6800 or by starting a web or video chat through our website.
  • Never give control of your computer to someone who contacts you, even if they claim to be from your bank or tech support. Only allow remote access if you initiated contact directly with us.
  • As a reminder, never give your online or mobile banking user ID and password combo, full account or card number, PIN number, 3 digit CVV Security Code, or full Social Security Number unless you called us directly at 931-431-6800.
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