COVID-19 Updates

Stay in the know.

Member Safety 101

The safety and health of our Fortera Family will always be our first priority - and we are making it our mission to show up for you in innovative and thoughtful ways.

Read below to learn about how we are keeping our members safe with internal safety guidelines, what our latest lobby accessibility looks like, and new tools and services designed with your ease in mind.

The Latest Stimulus Update

The U.S. Treasury has begun working on the third round of stimulus payments. If you see your stimulus payment pending in your Fortera Account, it will soon be released on the date set by the Treasury Department. Fortera is unable to release these payments before that date. Payments are sent once a week by the Treasury, so check your accounts each week for updated posting. You can easily check your account 24/7/365 by logging in to Online Banking. If you did not receive your deposit as expected and you used a tax preparation service for your 2019 or 2020 tax filing, please contact the company you used to ask about your stimulus funds.

If you receive your payment via paper check, use the Mobile Deposit feature available in our Mobile App to quickly deposit the check into your account. Please note that some may receive stimulus payment amounts that exceed your mobile deposit limits.

For the latest information about stimulus payment eligibility and status, please visit irs.gov.

Visit irs.gov

Lobby Availability

See you soon.

Check our most up-to-date hours and location availability to find the branch or ATM most convenient for you.

Remote Tools & Services

Open & Apply

Open an account or apply for a loan no matter where you are. Online applications make everything faster and easier.

Mobile & Online

Easily manage your cards, set text alerts, pay bills, etc. with our Online Banking or Mobile App. Then kick back and relax.

Video Chat

Quickly and easily ask questions about accounts, apply for a loan, receive updates on lobby availability, or anything in between.

Call & Text Us

Have quick question? We have fast answers. Text us at 931.431.6800 and we will get you the answers you need.

Chat Now

Use our online chat tool to quickly and easily connect with our team.

Secure Conversations

Need to talk about things that requires a little extra privacy? Use our Secure Chat tool in Online Banking or in our Mobile Banking App.

FAQ's

You've got the Q's, we've got the A's

Here are the most common questions we receive about COVID-19 safety. If you don't see the question and answer you need, don't hesitate to call or text us.

Are you keeping branch lobbies open during the spread of COVID-19?

We are keeping as many of our branch lobbies open as possible. We understand that some things require in-person interaction so we do have some lobbies open to our members. You can see our most up-to-date list of open lobbies by visiting our locations page.

Am I required to wear a mask inside the branch?

Yes, for the safety of our members and our employees, we are asking everyone visiting a branch to wear a mask.

Oh no! I don't have my mask with me. What should I do?

Not a problem! Simply call or text us once parked and a mask will be provided to you.

I don't feel comfortable coming inside a branch. What should I do?

We totally understand. We encourage members to use our drive-thrus, Online and Mobile Banking, or schedule curbside service with us by texting us and letting us know when you will arrive.

What transactions can I conduct in the drive-thru?

Fortera offers full-service banking in our drive-thru lanes, just as if you were visiting inside the office.