Your Voice Matters

At Fortera, we are always trying to improve and grow. We find the best way to better our service is by listening to the experts, OUR MEMBERS. That is why we have created a series of surveys with one of our information partners, Qualtrics, to learn more about your experience with us.


Transaction Surveys

To continually improve our members' branch experience, we will be sending short surveys via email to all of our members who regularly conduct business in our lobbies. These surveys will be sent from the following email address:

We encourage members to share your service experiences by completing the brief surveys. If you would like to opt out of receiving these messages, please click the "opt out" link at the bottom of the email.

Website Surveys

Fortera will soon be introducing an updated website!  To provide the most valuable experience for our members, we welcome your feedback on what you like and don't like about our existing site.  This will help us make the most informed decisions as we improve your ability to find information and products as quickly and easily as possible.  

Take our website survey


Have A Story To Share Right Now?

Have a Story To Share?  If you have an experience you would like to share with us, please click the link below to complete a Member Experience Form.  A Fortera Team Member will reach out to you shortly.  We look forward to hearing from you. 

Share your experience here

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