Video Chat

Talk face-to-face from anywhere

Video Chat 101.

We love it when you visit us in person, but sometimes that's just not possible. We'll meet you where you are so that you can connect with a friendly face and manage your money like a pro.

Whether you want to open an account, need financial counseling, want to get the latest updates on lobby availability, or just have quick questions about your accounts, video chat is an easy way to connect. If you’re interested in becoming a Fortera Member, give us a call. We'll tell you all about what it means to be a Credit Union Member and why we think you’ll love it here.

How to

1) If using a computer or tablet, ensure your device has access to a working microphone and video camera. For optimal performance, we suggest using the Google Chrome web browser. Internet Explorer (IE) is not supported.

If using a smartphone, simply download the Fortera Video Chat app from the App Store or Google Play.

2) Double-check your camera and audio settings and make sure they are working properly. Hit Next.

3) Select the Video Call button next to the Member Services Team icon.

We can't wait to talk to you!

Grab the App

Just in case you are not carrying your computer around with you, we've got an app for you. Download the Fortera Video Chat App in the App Store or Google Play now and talk money with our team.

It's just as easy to use as our online portal and stays in your pocket wherever you go.

FAQs

You've got the Q's, we've got the A's.

Have additional questions? No problem, just send us a text or give us a call at 931.431.6800. We're here to help!

How do I use Video Chat on my PC, Mac, or tablet?
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  1. If using a computer or tablet, ensure your device has access to a working microphone and video camera. For optimal performance, we suggest using the Google Chrome web browser. Internet Explorer (IE) is not supported. If using a smartphone, simply download the Fortera Video Chat app from the App Store or Google Play.
  2. Double-check your camera and audio settings and make sure they are working properly. Hit Next.
  3. Select the Video Call button next to the Member Services Team icon.

We can't wait to talk to you!

How do I use Video Chat on my phone?
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We've got an app for you! Download the Fortera Video App in the App Store or Google Play. Once downloaded:

1) Double-check your camera and audio settings and make sure they are working properly. Hit Next.

3) Select the Video Call button next to the Member Services Team icon.

We can't wait to talk to you!

When should I use video chat instead of phone calls to Fortera?
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Video Chat is a great solution for any challenge that involves verifying your ID. If you are locked out of Online Banking or you have a question about a charge on your statement, the first thing our team does is verify your identity. We do this to keep you and your money safe. When you use Video Chat, you can simply hold your ID up to the camera and we can verify your identity on the spot.

I don't want to use Video Chat but I do want to speak to someone about my Fortera accounts. What should I do?
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We've got you. You can schedule a time to speak with us in-person. Use our Online Appointment Scheduling tool to select the desired appointment date, the branch most convenient to you, the type of appointment you wish to set up, and the length of the meeting.

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