Security & Fraud Prevention
Keep your financial and personal information safe.
Follow the tips on this page to help protect yourself from scammers. If you have questions or need to report potential fraud, please refer to the important phone numbers below.
Important phone numbers for card holders.
DEBIT CARD PHONE NUMBERS
- To report a lost or stolen debit card during business hours, please call 800.821.5891.
- To report a lost or stolen debit card during non-business hours, resolve a problem with using your debit card, or dispute a charge on your debit card, please call 888.918.7313.
- To report fraud on your debit card, please call 888.918.7313
- From outside the United States, please call 727.299.2449.
CREDIT CARD PHONE NUMBERS
- To report a lost or stolen credit card, please call 866.577.5451.
- To dispute a charge on your credit card, please call 866.577.5451.
- To resolve a problem with using your card, please call 866.577.5451 or 866.820.3765 after business hours.
- To report fraud on your credit card, please call 866.557.5315.
- To activate your card, please call 800.631.3197.
Fraud alerts from Fortera.
It's important to us to immediately notify you when we discover fraud on your account. If we identify a questionable transaction on your account, we will:
- Attempt to contact you about the activity via text message (the text will come from 919-37.)
- Send you an automated voice call notifying you of the potentially fraudulent activity.
- Email you and ask you if the transaction was authorized.
- Place a block on your card to protect you from further fraud until we hear back from you.
If you do not recognize the transaction(s), you will receive a message asking you to call 888-918-7313 for further assistance. If you reply that you do recognize the transaction(s), your card will remain available for use.
Click here to learn more about our Fraud Alert Notifications and to see a sample text alert.
Spotting imposter websites.
Always double-check the URL you type in when visiting our website. Our website and Online Banking can be found at forteracu.com. Frequently, cybercriminals will make fake websites in an attempt to steal your login and password information. If you ever notice the website looks different than you expected or that the URL has changed slightly, those are potential red flags signaling that you may be on a fake website.
See here an example of someone pretending to be Fortera Credit Union. This is an example we found while performing routine security checks.
Always be on the lookout for unexpected changes, and trust your instincts when something doesn't feel right. Exit unfamiliar websites, and be sure not to click on any links or buttons.
Red flags to look out for.
As a reminder, never give your online or mobile banking user ID and password combo, full account or card number, PIN number, 3 digit CVV Security Code, or full Social Security Number unless you called us directly at 931-431-6800. If you are ever in doubt about the legitimacy of a communication you receive, please call or text us at 931.431.6800, reach out to us via web or video chat or come see us in-person at one of our branches. We will be happy to help confirm if the communication is legitimate or not. Other tips include:
Remotely Controlling Your Device
Don’t give someone permission to remotely view or take over your device unless you initiate contact directly by calling 931.431.6800 or by starting a web or video chat through our website.
Unexpected Links
Never click on links sent to you in an email or text that you weren’t expecting without verifying with us that the message is legitimate first.
Urgent or Threatening Emails
Be wary of emails conveying a sense of urgency or using threatening language. Be especially mindful of emails with attachments.
Poor Grammar
Many fake texts and emails have poor grammar or misspelled words. That is a red flag if you see it.
Sending Money to People You Don't Know
Never send money to people you don’t know, especially through insecure channels.
Unusual Looking Email Addresses
Double-check any email addresses to make sure they originated from forteracu.com. Fraudsters often use numbers disguised as letters to trick members into thinking they are legitimate email addresses. Example: f0rteracu.com (can you see how it would be easy to mistake the number zero for the letter O?
Don't reply back to suspicious messages.
Don’t reply back to suspicious texts or emails. Instead, call or text us at 931.431.6800, reach out to us via web or video chat or come see us in-person at one of our branches. We will be happy to help confirm if the communication is legitimate or not.