Follow the tips on this page to help protect yourself from scammers. If you have questions or need to report potential fraud, please refer to the important phone numbers below.
DEBIT CARD PHONE NUMBERS
CREDIT CARD PHONE NUMBERS
It's important to us to immediately notify you when we discover fraud on your account. If we identify a questionable transaction on your account, we will:
If you do not recognize the transaction(s), you will receive a message asking you to call 888-918-7313 for further assistance. If you reply that you do recognize the transaction(s), your card will remain available for use.
As a reminder, never give your online or mobile banking user ID and password combo, full account or card number, PIN number, 3 digit CVV Security Code, or full Social Security Number unless you called us directly at 931-431-6800. If you are ever in doubt about the legitimacy of a communication you receive, please call or text us at 931.431.6800, reach out to us via web or video chat or come see us in-person at one of our branches. We will be happy to help confirm if the communication is legitimate or not. Other tips include:
Don’t give someone permission to remotely view or take over your device unless you initiate contact directly by calling 931.431.6800 or by starting a web or video chat through our website.
Never click on links sent to you in an email or text that you weren’t expecting without verifying with us that the message is legitimate first.
Be wary of emails conveying a sense of urgency or using threatening language. Be especially mindful of emails with attachments.
Many fake texts and emails have poor grammar or misspelled words. That is a red flag if you see it.
Never send money to people you don’t know, especially through insecure channels.
Double-check any email addresses to make sure they originated from forteracu.com. Fraudsters often use numbers disguised as letters to trick members into thinking they are legitimate email addresses. Example: f0rteracu.com (can you see how it would be easy to mistake the number zero for the letter O?
Don’t reply back to suspicious texts or emails. Instead, call or text us at 931.431.6800, reach out to us via web or video chat or come see us in-person at one of our branches. We will be happy to help confirm if the communication is legitimate or not.
FORTERA CREDIT UNION MAIN OFFICE