Apply for pre-qualification.

Looking to learn a little more before you apply? See how much you qualify for with no impact to your credit!

Treat yourself to travel, cash back, and more.

If you have our World Card or Select Card, you can earn and redeem points for cash back, gift cards, merchandise, and travel rewards. Log in to CURewards.com to see all the redemption possibilities available to you.

Next steps for new cardholders.

This is the start of something good. How to set yourself up for card-carrying success:
  1. Go hands-free. Add your card to your digital wallet for secure, touchless transactions.

  2. Take control. Add your new card info to Online and Mobile banking, then use the Card Manager tool to set travel notifications, review statements, turn cards on and off, and more.

  3. Update recurring payments. Make sure you update any recurring payments like Amazon, Netflix or Spotify (to name a few), with your new account information.

  4. Protect yourself. Set up your Mastercard ID Theft Dashboard so you can review your info security at a glance, anytime. Enroll now: https://mastercardus.idprotectiononline.com/

  5. Travel In Style. Register at travel.mastercard.com to plan your next getaway and get the most from all your travels.

Need a hand?

Tag us in. Whether you are on your couch or halfway around the world, use Fortera Video Chat to get quick answers from a friendly face.

How do I activate my credit card?


To activate your card, please call 800-631-3197 or download our Fortera Cards App.

Who should use the Core Credit Card?


We recommend the Core Credit Card to any of our members hoping to establish or rebuild good credit.

How is a Home Equity Line of Credit different from a Credit Card?


These financial tools are very similar. The largest difference between the two is how they are accessed. Credit Cards are loans designed to be convenient for our members. Need a mini loan? Grab your credit card and get what you need. Because HELOCs do not come with a card, spending money does not usually happen instantly. For many of our members that do not feel comfortable with a Credit Card or struggle with overspending or splurge-spending, a HELOC can be a great tool because it requires you to slow down and think before making a large purchase.

How do I report a lost or stolen card?


Simply log in to your Online Banking account and click the Cards tab at the top. Here you can easily report your debit and credit card as lost or stolen.

Don't have Online Banking? No problem. To report your lost or stolen debit card, you can call 800.821.5891 during business hours or 888.918.7313 if it's after 5 pm or during the weekend. To report a lost or stolen credit card, please call 866.577.5451.

My credit card limit increased and I don't want it to. How can I go back to my old limit?


Oh no! We can fix that. If you’re good with your current limit, just get in touch with our team via text or by phone at 931.431.6800, and let them know you would like to return to that set amount.

How do I know if my card is contactless?


All contactless cards will have the contactless symbol on the front of the card.

What if I don’t have a contactless card, but want to get one? Can I request a contactless card?


Yes, you can walk into any branch and we can create you a contactless debit card instantly. You may also reach out to us at (931) 431-6800 or via video chat to request a new contactless debit or credit card.

Are contactless cards safe?


Contactless cards are actually safer than traditional cards. Contactless payment puts you in control and protects your data. Your card or device never leaves your hand, reducing the risk of loss or counterfeit, and each purchase is uniquely encrypted. You’re also protected against double billing, even if you accidentally tap twice. Contactless cards are also an easy way to reduce contact and can help you avoid the potential for picking up bacteria and germs.

Where can I use my contactless card?


Use anywhere you see the Contactless symbol at checkout. Contactless checkout is ideal when speed and convenience are essential. You can use it at stadiums, fast food restaurants, gas stations, grocery stores, transit locations, and more.

Are contactless cards similar to a digital wallet?


Yes. Contactless payments use the same technology as mobile wallets, such as Apple Pay and Google Pay.

How do I change my address or contact information?


Simply log in to your Online Banking account and click My Settings at the top. Here, you can update your contact information.

What do I do if I lose my contactless debit card?


To report a lost or stolen debit card during business hours, please call 800.821.5891. To report a lost or stolen debit card during non-business hours, resolve a problem with using your debit card, or dispute a charge on your debit card, please call 866.557.5315.

How do I enable transaction alerts


Fortera provides members with several options for enabling transaction alerts.

From within Online Banking

  1. Once you have logged into your account, click the Notifications link the page header.
  2. From the pop-up window that opens, click the Settings link at the bottom.
  3. On the Settings page, enable the types of alerts you wish to receive.

From within the Mobile Banking App

  1. Once you have logged into your account, select the More link in the footer.
  2. Click on the settings icon (looks like a gear) at the top of the More page.
  3. Select Push Notifications.
  4. From the Push Notifications page you can enable the type of alerts you wish to receive.

From within the Cards App

  1. Once you have logged into your account, click the menu icon in the upper left corner.
  2. Click Notification Settings.
  3. From the Notification Settings page, select the card you wish to get alerts on and then click the Alerts tab.
  4. From within the Alerts tab, you can select which type of transaction alerts you wish to receive.

What's New

Nitty, gritty, and super important.

Fine print is your friend. When you have a minute, give these a good read:
Mastercard Guide to Benefits for Consumers
View PDF
Description of Coverage for Travel Benefits
View PDF
Credit Card Disclosure
View PDF