Secure Document and Fake Transaction Text Scam Alerts

We recently became aware of some text scams targeting some of our members. In one of the scams, fraudsters send a text message claiming to be from Fortera saying that you have a secure document that needs your response. In another, they show a fake transaction and ask you to click a link to approve or deny the purchase. Please do not click on the links if you receive any texts like these.

Fraudulent Text Message Example — An example of a scammer trying to trick members with a text about a fake purchase.

Anytime you are in doubt about the authenticity of a message or call you receive, please call or text us at 931.431.6800, reach out to us via web chat or video chat, or come see us in person at one of our branches. We will be happy to help confirm if the communication is legitimate or not.