Member Help & Resources
You've got the Q's, we've got the A's.
Connect with us.
Read below to find the best ways to speak with a member of our team.
Chat or Video Call Online
Click the "Let's Chat" button in the lower right-hand corner of your screen on desktop or mobile if you would like to speak with a member of our team online. You can choose to message our team or jump into a video call if you prefer face-to-face support.
Text, Call, or View Accounts via Phone
Connect with us over the phone or use our automated system to check in on your accounts.
- Please text or call us at 931.431.6800 or toll-free at 800.821.5891.
- To use our phone banking system and check on something in your account, please call 931.431.3800 or toll-free at 800.821.5891, option #1.
Email Us
Email our team at info@forteracu.com with any general questions you may have.
Schedule Appointment
Come see us in person at a branch convenient for you.
Numbers worth knowing.
FORTERA DEBIT CARD
- To report a lost or stolen debit card during business hours, please call 800.821.5891.
- To report a lost or stolen debit card during non-business hours, resolve a problem with using your debit card, or dispute a charge on your debit card, please call 866.557.5315.
- To report fraud on your debit card, please call 866.557.5315 (from outside the United States, please call 727.299.2449).
- To change your PIN, please call 888.886.0083.
FORTERA CREDIT CARD
- To report a lost or stolen credit card, please call 866.577.5451.
- To dispute a charge on your credit card, please call 866.577.5451.
- To resolve a problem with using our card, please call 866.577.5451 or 866-820-3765 after business hours.
- To report fraud on your Credit Card, please call 866-557-5315.
- To activate your card, please call 800-631-3197.
FORTERA CREDIT UNION MAIN OFFICE
- Main phone line: 931.431.6800
- Toll-Free: 800.821.5891
Watch and learn.
See some of our favorite helpful videos below.
New and Improved Digital Banking Experience
How To Transfer Money
Use Bill Pay
Use Mobile Check Deposit
Free Financial Wellness Tools
FAQs
What is your location?
Please visit our Locations page to find one of our many convenient branch locations across Clarksville, Fort Campbell, Hopkinsville, and Nashville.
Where are your ATMs located?
You can use our Locations page map to find all our ATMs at our local branches and scroll down to see other ATMs throughout the community.
What is your routing number?
Our routing number is 264182120.
What are your hours?
Each of our branches has unique hours to help serve the community in which they reside. Please visit our Locations page and click on any individual branch card to find their hours.
How do I log in to Online and Mobile Banking?
On your desktop, simply click the Log In button in the upper right-hand corner of your screen.
If you are visiting forteracu.com on your mobile device, simply select the three lines in the circle (we call this a hamburger 🍔 menu, because, well, it kind of looks like a hamburger) in the top right-hand corner of your screen, and in the drop-down menu, click the Log In button.
You can also download our Fortera Mobile App in the App Store or Google Play for easy money management and access to mobile check deposits.
How do I reorder checks?
The easiest and fastest way to reorder checks is online. Click here to place an order or log in to Online Banking and place your order from your account.