Member Help & Resources.

You've got the Q's, we've got the A's.

If you need help, we're here to meet you wherever you are - whether that's in a branch, on the road, or on your couch - we have the tools you need for problem-solving. Look at the options below and select what's best for you.

Explore New Ways to Connect

Video Chat

When you are stuck on the road or just don't have time to come in, we can still chat face-to-face.

Text Us

Got quick questions? We have fast answers. Text us at 931.431.6800 and we will get you the answers you need.

Chat Now

Use our online chat tool to quickly and easily solve your queries.

Even More Ways to Connect

Schedule an Appointment

Schedule an appointment at a time and branch most convenient for you.

Chat Online Securely

Need to talk about something that requires a little extra privacy? Use our Secure Chat tool in Online Banking or in our Mobile Banking App.

Call Us

We know it's old fashioned but sometimes calling us is the best way to connect.

Account & Card Security

Keeping you safe 24/7/365

Sometimes you run into a spot of bad luck. Whether you lose your Fortera card or stumble across some charges on your statement that have you asking questions about identity theft, we can help. Take a deep breath, look through our lines of communication, and never hesitate to call us if you have more questions.

Numbers Worth Knowing

FORTERA DEBIT CARD

To report a lost or stolen debit card during business hours, please call 800.821.5891.
To report a lost or stolen debit card during non-business hours, resolve a problem with using your debit card, or dispute a charge on your debit card, please call 866.557.5315.
To report fraud on your debit card from outside the United States, please call 727.299.2449.

FORTERA CREDIT CARD

To report a lost or stolen credit card, please call 800.449.7728.
To dispute a charge on your credit card, please call 800.654.7728.
To resolve a problem with using our card, please call 800-654-7728 or 866-820-3765 after business hours.
To report fraud on your Credit Card, please call 866-557-5315.

FORTERA CREDIT UNION MAIN OFFICE

Main phone line: 931.431.6800
Toll-Free: 800.821.5891

Woman wearing glasses and looking at phone and computer

Most Common FAQs

What is your location?

Please visit our Locations page to find one of our many convenient branch locations across Clarksville, Fort Campbell, and Hopkinsville.

Where are your ATMs located?

Please visit our Locations page to find one of our many convenient ATM locations across Clarksville, Fort Campbell, and Hopkinsville.

What are your hours?

Please visit our Locations page to find the hours at each one of our convenient locations.

What is the routing number?

264182120

How do I reorder checks?

The easiest and fastest way to reorder a check is online. Use the button above or login to your online banking to place your check order. You may also reorder most checks by calling our Contact Center or by visiting any branch location. Checks that cannot be ordered online include, but are not limited to, free checks for seniors, employee checks, and checks for special programs.

How do I log in to Online Banking?

Simply click the button in the upper right-hand corner of your screen that says "Log In" or click the button above.

How do I change my address or contact information?

Simply log in to your Online Banking account and click My Settings at the top. Here, you can update your contact information.

How do I become a Fortera Member?

Woohoo! We love this question. To become a Fortera Member, simply open a Share Savings Account. Click the button below to begin the online application.

If you are a business owner and you are interested in joining our business community, simply open a Business Share Savings Account. Get the process started by calling our Business Team at 931.436.9088.

Welcome to the family!

How can I submit a donation request?

Please give us a call at (931) 431-6800 and ask to speak to a member of the Marketing Department.

How do I sign up for e-statements?

Simply log in to your Online Banking account and click the Additional Services tab at the top. Select Online Statements. Here, you can easily sign up for electronic statements.

How do I apply for a loan online?

Simply click the button above to visit our online loan application portal to begin the application process.

How do I open an account online?

Visit our online account opening portal by clicking the button above.

How do I set up my Mobile Banking Account?

Register by visiting our Online Banking or by downloading our Fortera Credit Union Mobile App. Our App is available in the App Store and Google Play. With Mobile Banking, you get all the convenience of Online Banking plus Mobile Check Deposit. It's definitely a win.

How do I use Video Chat on my PC, Mac, or tablet?

If using a computer or tablet, ensure your device has access to a working microphone and video camera. For optimal performance, we suggest using the Google Chrome web browser. Internet Explorer (IE) is not supported. If using a smartphone, simply download the Fortera Video Chat app from the App Store or Google Play.
Double-check your camera and audio settings and make sure they are working properly. Hit Next.
Select the Video Call button next to the Member Services Team icon.

We can't wait to talk to you!

How do I use Video Chat on my phone?

We've got an app for you! Download the Fortera Video App in the App Store or Google Play. Once downloaded:

1) Double-check your camera and audio settings and make sure they are working properly. Hit Next.

3) Select the Video Call button next to the Member Services Team icon.

We can't wait to talk to you!

How can I set up an appointment to talk to someone?

With our Online Appointment Scheduling tool, you can schedule a 15 or 30-minute meeting with one of our Member Advisors at the branch most convenient for you.

How do I apply for a job at Fortera Credit Union?

Woohoo! Simply visit our careers page to read about career benefits and get started.

What is the mailing address?

PO Box 30669
Clarksville TN 37040-9998

What are your rates?

Check out our most up-to-date low rates here!

Where can I find information about account fees?

Check out our most up-to-date Rate and Fee Disclosure here.

Feedback

Tell us about your experience.

Please tell us about your experience with us. We want to know it all. The more we know, the better we can serve our members and community alike.

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